At Krisna Group, we want you to love your shopping experience with us. If you are not completely satisfied with your purchase, we’re here to help.

Returns

• You may request a return within 7 days of receiving your order.

• To be eligible, the item must be unused, unworn, and in the same condition as received, with original tags and packaging intact.

• Certain products such as innerwear, swimwear, and accessories may not be eligible for return due to hygiene reasons.

Refunds

• Once we receive and inspect your return, we will notify you of the status of your refund.

• Approved refunds will be processed to your original method of payment within 7–10 business days.

• Please note: shipping charges are non-refundable.

Exchanges

• We currently offer size and product exchanges for eligible items.

• If the requested item is unavailable, we will issue a refund or store credit instead.

Non-Returnable / Non-Refundable Items

• Sale or clearance items

• Gift cards or promotional vouchers

• Items marked as “non-returnable” on the product page

Damaged or Incorrect Items

• If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with proof (photos).

• We will arrange a replacement or issue a full refund at no extra cost.

How to Initiate a Return

1. Contact our support team at support@krisnagroup.com with your order number and reason for return.

2. Our team will guide you through the return process and provide the return shipping address.

3. Pack the item securely and ship it back to us. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Late or Missing Refunds

• If you haven’t received your refund after 10 business days, first check with your bank or payment provider.

• If the issue persists, contact us at support@krisnagroup.com.

📌 Note: This Refund Policy applies only to purchases made directly on https://krisnagroup.com.